The website www.travelplanet.md is provided to you by Planeta Tur S.R.L., a company operating under the commercial brand TRAVEL PLANET™ Moldova, with its registered legal office at Chișinău, MD-2074, șos. Balcani 2/2 - 69 and its agency headquarters at Chișinău, bd. Ștefan cel Mare 182, of. 203, Republic of Moldova.

TRAVEL PLANET™ Moldova has created this website for the purpose of informing its users and customers about the tourist services and products offered, promoted destinations, travel reservations, special offers, and relevant travel information.

1. Identification and Contact Data

Planeta Tur S.R.L. (TRAVEL PLANET™ Moldova) is a commercial company registered in accordance with the legislation of the Republic of Moldova, having the following identification details:

Bank Details:

• Account 1 (B.C. Moldindconbank SA, Remiz branch, Chișinău):
  • IBAN: MD75ML000000002251817506
  • BIC/SWIFT: MOLDMD2X
• Account 2 (BC ProCredit Bank SA):
  • IBAN: MD20PR002224183844001498
  • BIC/SWIFT: PRCBMD22

Administrator / Director: Ion Alexa

2. Information Published on the Site

• TRAVEL PLANET™ Moldova provides through the website general and informative material intended for users interested in tourism services and products, including tour packages, hotel reservations, airline tickets, excursions, itineraries, promotional offers, and information about the promoted destinations.
• The agency makes all reasonable efforts to ensure that the information displayed on the website is accurate, up-to-date, and compliant with data provided by external partners and suppliers. However, it reserves the right to modify information regarding services, rates, availability, or travel conditions at any time, without prior notice.
• Photographs used on the website are for presentation purposes only and may differ from the actual services provided by suppliers.

3. Conditions of Website Use

TRAVEL PLANET™ Moldova grants you a limited right to access and use this website solely for personal and non-commercial purposes, subject to compliance with the following conditions:

• It is prohibited to copy, reproduce, distribute, publish, or modify the website content without the prior written consent of the website administrator;
• It is prohibited to use the website for fraudulent, illegal purposes, or in a manner that may affect its operation or security;
• Users do not have the right to interfere with the security elements of the website or the IT systems supporting its operation;
• Any attempt at unauthorized access, misuse, or disruption of the website's functionality may entail civil or criminal liability in accordance with the legislation in force.

Users may submit suggestions, comments, reviews, images, or feedback related to travel experiences, while maintaining decent language. Requests regarding the use of content may be sent to the email address info@travelplanet.md.

4. Required Documents for Purchasing a Tour Package

For processing a reservation or purchasing a tourist service, the tourist is obliged to provide valid documents and information, including:

• A passport or identity card valid according to the conditions imposed by the destination country;
• Domicile or residence address;
• A valid email address;
• An active mobile phone number;
• Other documents requested by the authorities of the destination country or by the providers of the tourist services.

5. Payment Terms and Conditions

Depending on the type of service or tour package purchased, and unless otherwise specified in the contract, the following payment conditions may apply:

1. For airline tickets, full payment may be requested at the time of issuance;
2. For tourist services and holiday packages, an advance payment may be required upon reservation confirmation, with the balance to be paid within a contractually established timeframe;
3. For reservations made less than 30-60 days prior to departure, full payment may be required.

Billing for services may be issued in EUR, USD, or MDL, and payment can be made via bank transfer, bank card, or cash, within the limits provided by the legislation of the Republic of Moldova.

6. Intellectual Property

All materials published on this website, including texts, logos, images, graphic elements, design, and multimedia content, represent the intellectual property of Planeta Tur S.R.L. or its partners and are protected under copyright and intellectual property legislation. These materials may not be copied, reproduced, or used without the written consent of the company, except for personal and non-commercial use.

7. Links to Third-Party Sites

The website may contain links to other web pages managed by third parties. TRAVEL PLANET™ Moldova has no control over these sites and does not assume responsibility for their content, policies, or practices.

8. Newsletter

Website users can voluntarily subscribe to the TRAVEL PLANET™ Moldova newsletter to receive information about special offers, promotions, destinations, and other travel news. Unsubscribing can be done at any time by sending a request to info@travelplanet.md or via the unsubscribe link included in the electronic messages.

9. Protection of Information and Personal Data

TRAVEL PLANET™ Moldova respects the privacy of personal data and processes the information provided by users in accordance with the legislation of the Republic of Moldova regarding the protection of personal data. Collected data is used exclusively for:

• Processing reservations and issuing travel documents;
• Communicating with customers;
• Sending requested offers and information;
• Fulfilling legal and contractual obligations.

The company does not sell or transfer personal data to unauthorized third parties.

10. Cancellation Conditions and Penalties

• The conditions for service and tour package cancellations, as well as the amount of applicable penalties, are stipulated in the contract concluded between the tourist and the agency at the time of reservation.
• Penalties can amount to up to 100% of the value of the booked travel services, depending on the conditions imposed by the suppliers and the timing of the cancellation.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the legislation of the Republic of Moldova. Any dispute arising between the user and TRAVEL PLANET™ Moldova shall be settled amicably, and in case an amicable settlement is impossible, the competence rests with the courts of law in the municipality of Chișinău.

12. Modification of Terms and Conditions

TRAVEL PLANET™ Moldova reserves the right to modify or update the content of these Terms and Conditions at any time without prior notice. Continued use of the website after the publication of modifications represents the user's acceptance thereof.

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