PRIVACY POLICY AND PERSONAL DATA PROCESSING

This Privacy Policy describes how Planeta Tur S.R.L., operating under the commercial brand TRAVEL PLANET™ Moldova, collects, uses, stores, and protects the personal data of users of the website www.travelplanet.md, as well as of clients who request or purchase travel services through the agency.

By accessing and using the website www.travelplanet.md, as well as by transmitting personal data to TRAVEL PLANET™ Moldova, the user confirms that they have read and understood this Privacy Policy and express their consent to the processing of their personal data in accordance with the legislation of the Republic of Moldova.

1. Identification and Contact Data

The personal data controller is Planeta Tur S.R.L., with the following contact and identification details:

Administrator / Director: Ion Alexa

2. Purpose of Collection and Processing of Personal Data

TRAVEL PLANET™ Moldova collects and processes personal data exclusively for legitimate, specified purposes consistent with the activities of the travel agency, including to:

• Book, intermediate, and sell travel services and packages;
• Issue travel documents;
• Process hotel bookings and airline tickets;
• Communicate with tourists and clients;
• Send offers, notifications, and relevant information;
• Execute contractual and legal obligations;
• Provide website functionalities and improve user experience on the website;
• Conduct marketing and promotional activities, based on the explicitly expressed consent of the user.

3. Categories of Personal Data That May Be Collected

Depending on the services requested, TRAVEL PLANET™ Moldova may collect and process the following categories of data:

• First and last name
• Phone number
• E-mail address
• Home or residential address
• Identity card series and number
• Passport series and number
• Personal Identification Number (IDNP)
• Date of birth
• Information regarding minors included in bookings
• Data regarding bookings and purchased travel services
• Banking details required for processing payments
• IP address
• Information collected through cookies
• Device and browser information used to access the site

4. Legal Basis for Data Processing

Personal data is processed in accordance with the legislation of the Republic of Moldova and on the following legal grounds:

• The consent of the data subject;
• The execution of the travel service contract;
• Legal obligations applicable to the travel agency;
• The legitimate interest of the company or the protection of the vital interests of the data subject;
• The necessity to provide the exact services requested directly by the user.

5. Data Processing and Disclosure to Third Parties

Personal data is processed in a secure and confidential manner and may be disclosed exclusively to partners directly involved in providing the requested travel services, including:

• Airlines, accommodation providers (hotels), and transport companies;
• Insurance companies and partner tour operators;
• Competent public authorities in accordance with the law;
• IT service providers and related technical services (website maintenance and secure systems).

In certain situations, data may be transferred to partners or suppliers outside the Republic of Moldova or outside the European Union, exclusively to the extent necessary for the execution of the contracted services.

TRAVEL PLANET™ Moldova does not sell or transfer personal data to unauthorized third parties.

6. Newsletter and Commercial Communications

Users can voluntarily subscribe to the TRAVEL PLANET™ Moldova newsletter to receive special offers, promotions, destination information, and travel updates. Commercial communications are sent exclusively based on the user's consent.

This consent can be withdrawn at any time via the unsubscribe link included in the footer of the emails or by submitting a written request to info@travelplanet.md.

7. Cookies and Similar Technologies

The website www.travelplanet.md uses cookies for the proper functioning of the web page, statistical analysis, performance tracking, personalization of the user experience, and the display of relevant advertising. Users can modify or disable the use of cookies directly from their browser settings.

8. Data Retention Period

Personal data is retained for the period necessary to fulfill the purposes for which it was collected, as well as in accordance with applicable legal obligations (fiscal, civil, or contractual). Data collected through the website may be kept for a period of up to 3 years from the user's last interaction with the company, unless applicable law provides for a different term. Upon expiration of the terms, the data will be deleted or anonymized under fully secure conditions.

9. Rights of the Data Subject

In accordance with the legislation in force regarding personal data protection, users benefit from the following rights:

• The right to information and access to data
• The right to rectification or modification
• The right to erasure ("the right to be forgotten")
• The right to restriction of processing
• The right to data portability
• The right to object and withdraw consent
• The right to lodge a complaint with the competent authority
• The right to seek judicial remedy

To exercise any of these legal rights, users can send a signed written request to the e-mail address info@travelplanet.md.

10. Protection of Minors' Data

Minors' data is processed exclusively for the purpose of providing the requested travel services (flight tickets, accommodation, insurance) and only with the express consent of parents, legal representatives, or authorized accompanying adults. By providing minors' data, the user declares that they possess the necessary legal authorization for its transmission and processing.

11. Data Security

TRAVEL PLANET™ Moldova applies strict technical and organizational measures to protect personal data against unauthorized access, misuse, loss, modification, disclosure, or accidental destruction. However, no method of transmitting data over the Internet can guarantee absolute 100% security.

12. Amendments to the Privacy Policy

TRAVEL PLANET™ Moldova reserves the right to modify or update this Privacy Policy at any time without prior notice, in accordance with new legislative or operational regulations. The updated version will be published immediately on the website www.travelplanet.md and will take effect from the moment of its display.

Contact